This past week, well Monday to Wednesday, I was on a management training course titled Situational Leadership. I had done this course a couple of years ago and just didn't get - didn't see the relevance – possibly due to irrelevant case studies and poor instruction. However, this time around it was a vast/huge improvement; the content and workshopping was a lot more relevant to our organisation, the instructor was excellent, and we had a fantastic group involved.
So what is Situational Leadership; here is my summary of what I learned:
- Democratic versus Autocratic – there is an appropriate time and place for each, the situation must be accessed and the correct style used.
- Assessment of a follower’s readiness is to be job/task specific and can be different depending on the task. It is measured by their ability and willingness. There are then 4 readiness cues:
- Unable/Unwilling
- Unable/Willing
- Able/Unwilling
- Able/Willing
- The leader after accessing the readiness must adopt an appropriate leadership style, with each corresponding to the respective readiness above:
- Telling (directive)
- Selling (directive)
- Participating (supportive)
- Delegating (supportive)
The was also some stuff on active listening and conflict resolution.
On the Thursday we had a session with our lawyers who went through the legal side of management, what can and can not be said, performance management, OHS, bullying, and other managerial responsibilities under the law – some very scary in that a manager can be found liable and fined independent of the organisation.
Overall, it was a very enjoyable and informative 4 days.